A Review of CAA Insurance Company

Do you reside in Canada and seek a reliable insurance company that compiles both auto insurance, health, home, and other amazing plans? If yes, then the CAA auto insurance company has got you covered. With over a hundred years of being in business, you are sure to get the most affordable and satisfying results in no time. Care to know more? Kindly go through this content to get a full review of the CAA insurance company.

Origin of The CAA Insurance Company

The CAA insurance company started its operations as far back as 1903 when about 27 motorists met in Queen’s Park to form the Toronto automobile club. Their first and major decree is to show MMPs that it is quite safe to increase the vehicular speed limit which was from eight miles per hour to 10 miles per hour. Secondly, they began to render services to more than six million motorists including automotive and travel services, emergency roadside assistance, member savings, and, of course, insurance services.

The CAA adopted its current name in 1913. Several Canadian motor clubs, including the Manitoba Motor League, the Saskatchewan Motor Club, and the Ontario Motor League (OML), came together to form the non-profit federation, all of which became members of the CAA at various points in their histories.

CAA was at the forefront of major road developments in Canada, including the publication of the first official Road Guide of Canada, urging the federal government to build a Trans-Canada Highway in 1922, and establishing first-aid posts along key highways in Ontario.

Location: The CAA auto insurance company is located at, 60 Commerce Valley Drive East, Thornhill, Ontario L3T 7P9, Canada.

Why Choose CAA Insurance Company?

1. Trustworthiness

Research suggests that when a consumer feels they have a relationship with a brand, they are more likely to do business with it and recommend it to others. This is similar to customers who are already familiar with CAA’s ability to assist them. Their excellent customer service consistently puts their members first, whether on the side of the road or in CAA stores.

In March 2017, Leger Research conducted a national poll on behalf of the Argyle Public Relationship IndexTM. Canadians were polled on the six most important factors that draw them to a brand: trust, satisfaction, perceived commitment, public influence, caring for customers, and concern for people. According to the poll, customers rated CAA as one of the most trustworthy insurance companies in Canada.

2. Offers Diverse Coverage at the Same Price

The CAA is not interested in creating direct and broker channel brands. They want to make it easy for their members while also being fair to you. No matter how their members choose to purchase home or auto insurance, they will receive the same coverage and price delivered to them in the manner in which they are most comfortable – through an existing relationship.

3. They Are a Not-for-profit Organization

They are motivated primarily by providing Member value rather than shareholder profits which makes them very different from all other insurance companies out there. They have one goal: which is to provide CAA Members with the benefits of CAA Insurance. While they want to be profitable, which means being reasonably priced, their Members (customers) are at the centre of everything they do.

The CAA Insurance Company’s main goal is to provide outstanding plans to its customers. However, they have excelled in this area for more than a century. They have earned the trust of their customers, whom they regard as their top priority. CAA guarantees that you will receive all of the protection you require from your insurance company.

CAA Insurance Coverage

1. Auto Insurance

The CAA Insurance Company’s main goal is to provide outstanding plans to its customers. However, they have excelled in this area for more than a century. They have earned the trust of their customers, whom they regard as their top priority. CAA guarantees that you will receive all of the protection you require from your insurance company.

2. Home Insurance

When you choose the CAA insurance company, you can protect the physical embodiments of your home. You can be confident that if something bad happens to your house, it will be restored to its original condition. All you need to do is choose CAA insurance’s Home insurance. If something like those listed below happens, the insurance plan has got you covered.

  • Fire Outbreak
  • Water damage
  • Wind, hail, or storm damage
  • Flood damage
  • Vandalism or Theft
  • Legal Expenses insurance

3. Travel Insurance

Travel insurance is a kind of insurance that helps customers to cover the losses and expenses which are associated with moving from one place to another. This insurance package is very vital for those who often go on business trips and travel frequently in a short while. The CAA however has plans for these sets of customers. Damages, car rentals, and even the cost of a ransom in cases of kidnapping are also available.

4. Health Insurance

The CAA insurance offers health, dental, and accident coverage to their customers as well. Medical expenses, both anticipated and unanticipated, can be costly and may need urgency. Additionally, it may lead people to put off receiving the necessary care, such as a dental appointment, medication, or even medical equipment. Since nobody wants that for themselves or their family, the CAA insurance plan is available for them.

5. Pet Insurance

Surprisingly, your pets are also covered by insurance in these scenarios. This explains why CAA insurance is the best and regarded most versatile insurance plan for you. Just like humans, dogs and cats can get sick and hurt. Pet owners can acquire coverage from CAA’s “Pets Plus Us” pet insurance that is tailored to your pet’s needs and your budget. Each group of customers receives special discounts.

CAA Pet Plans

Illness Plan:

Even just getting a disease diagnosed and treated can be expensive. This plan covers all costs related to hospitalization, surgery, and other procedures as well as any necessary treatment due to disease, accidents, or injuries.

Accident and Illness Plan:

Accident insurance helps lessen the trauma of unforeseen, frequent incidents. This insurance coverage is for situations where your pet needs immediate veterinary treatment due to certain accidents or injuries, such as fractured bones, cuts on the paws, or swallowed objects.

Flex Plan:

The Accident and Illness plan offers FlexCare coverage as an additional choice. It covers a variety of medical procedures, such as yearly checkups, shots, flea and tick prevention, nail trimming, dental work, and more.

Pros of CAA Insurance Company

1. Competitive Pricing

CAA was among the most competitive after receiving several quotes from various car insurance companies. It wasn’t the cheapest, but it wasn’t the most expensive either. And, given the ability to stack discounts, CAA has some serious value to offer.

2. Flexible Insurance

CAA car insurance is highly customizable, allowing you to specify whether or not you want certain options (such as rental car insurance), as well as what levels of coverage or deductible you prefer. Their flexible nature even makes it fairer for customers to navigate their way around available plans.

3. Membership Benefits

If you take advantage of the up to 20% insurance discount that comes with a CAA membership, you’ll also get access to all of the other membership benefits, such as free roadside assistance, towing, membership discounts on a variety of items (such as batteries and merchandise), and access to CAA’s rewards program.

4. Offers Huge Discounts

CAA is regarded as one of the best insurance companies in Canada, that offers a variety of discounts that can help you save money on your car, home, pets, health, and travel insurance coverage. These plans include discounts for bundling your home and auto insurance, using winter tires, and insuring multiple vehicles. All of these offers are available once you become a CAA member.

Cons of CAA Insurance Company

1. Customer Service Complaints

A quick check online will reveal to you that the customer service of CAA insurance needs more upgrades. Customers mostly complain about how they experience unpleasant customer service support especially when they are needed the most. At the time of writing this article, customers are not getting the best feedback they deserve. Hopefully, this will improve shortly.

2. May Not Be The Cheapest So Far

If saving money as best as possible on car insurance is one of your priorities, CAA might not be the best option. The reason is, while there are numerous ways to get CAA car insurance discounts, the majority of them have to do with paying them more money, either by purchasing additional insurance, becoming a member, or purchasing a set of proper winter tires. If this type of thing is out of your price list, you can always find means outside CAA to get them.

How CAA Car Insurance Is Processed

You can have your annual membership dues paid automatically in monthly instalments over a year. Monthly Payment is only available to Auto Renew Members. You can sign up for Monthly Payments via Credit Card or PAD online (Pre-authorized debit through your bank account). The price is based on your annual membership fee divided into 12 equal payments and includes a $12 annual surcharge.

By selecting monthly payments, you authorize CAA to process your payment method for the total amount owed, divided into 12 equal payments. Depending on your membership expiry date, your payments will be deducted on the 1st or 16th of each month.


The CAA insurance company is not regarded as the best Canadian auto insurance company all for nothing. The quality service they render to their customers makes them the people’s choice. With over a century of being in business, you can be sure that they are devoted to making your insurance choice the most suitable.

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